Privacy and Use Policy

Website privacy policy

This website is operated by VELOTEL LTD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

Who we are

VELOTEL LTD (‘we’, ‘us’, ‘our’) collect, use and are responsible for storing certain personal information about you (‘you’, ‘your’, ‘yours’).

The personal information we collect and use

Personal information is information which you can be identified from (and does not include any anonymised forms of information).

1. Types of personal information

We may process the following types of personal information in relation to you:

Contact details such as: email addresses, postal addresses, telephone numbers; and; Secure bank details such as: full card and bank account details.

2. Criminal information

We may collect and process information in respect of any criminal offences in relation to you, including:

Enhanced DBS checks, details of any civil injunctions in relation individuals where such an injunction carries a criminal penalty.

How your personal information is collected

This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:

1. Personal information obtained from you directly

We will sometimes obtain information from you directly, including when you:

Subscribe to the newsletter, purchase a product or package, create a user profile, contact us using the ‘contact us’ chat service.

2. Personal information obtained by use of cookies or other automated means

We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. Usually this will be in order to monitor and obtain information regarding:

How many times a user visits the website, which pages a user visits, traffic data, location data.

On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.

For further information on our use of cookies and other similar technologies, please see our policy document as described below.

3. Automated decision-making

You may be the subject of our automated decision-making processes. Automated decision-making means the use of personal information in order to make a decision which is undertaken by an electronic system (i.e the decision is not made by a human).

In any circumstance where are the subject of automated decision making, you always shall be notified that a decision has been made in this manner. You are able to make any request for that decision to be reviewed, or to be reconsidered via manual means within ONE month of that decision being made.

4. Additional sources

We shall collect personal information in relation to you from the following sources:

From our mobile web page and applications; through social media sign ons; through location technology

5. Changes to the way in which we collect your personal information

In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.

How we use your personal information

1. General purposes

In general, your personal information will generally be processed for the following purposes:

To enter into a contract for the sale of good to you, to manage our business and website, to provide marketing to you.

Any criminal offence information in relation to you will generally be processed for the following purposes:

DBS checks are undertaken for fraud prevention purposes, to verify your eligibility for certain products in line with insurance requirements.

Any automated decision-making will generally take place in relation to the following matters:

We have an automated system which makes contract approval decisions. The system makes a decision based on information you provided and information from credit reference agencies.

2. Monitoring

We may monitor communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances:

All calls and emails will be monitored for quality and assurance; training; fraud prevention; compliance

3. Use of your information for marketing purposes

We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.

We wish to make you aware that you have the right to object or to opt-out of any direct marketing by:

Unsubscribing using the link contained on all emails; contacting us on email support@velo.tel

4. Credit checking

We have described above that one of the purposes we use your personal information is in order to undertake credit checking on you. Any such search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

(1) make credit decisions about you and the people with whom you are financially associated;

(2) prevent and detect fraud and money laundering;

(3) ensure you are eligible for certain products and services; and/or

(4) verify information you provide us with.

5. Fraud prevention

We will undertake fraud checks via use of your personal information. This will involve sharing and working with Fraud Prevention Agencies. We do so to protect our own commercial interests (which is encompassed within our own legitimate interests as a business).

In general, your information will be used for fraud prevention purposes:

We may use your information for fraud prevention purposes (with Fraud Prevention Agencies) at the outset of some transactions.

Fraud prevention agencies can hold your personal information for different periods of time, the maximum period being six years.

Lawful basis for processing of your personal information

We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.

1. General lawful bases

The lawful basis upon which we are able to process your personal data are:

(1) where we have your consent to use your data for a specific purpose;

(2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;

(3) where it is necessary to enable us to comply with a legal obligation;

(4) where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;

(5) where we need to protect your own vital interests (or the vital interests of another person); and/or

(6) where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.

In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.

2. Lawful bases applicable to criminal information

We have explained above that we may process any criminal offence information in relation to you. We have defined above the general purposes for which we process any criminal information. These purposes are justified by lawful conditions.

There are however additional conditions which must be met in order to process criminal offence data. In order to meet the purposes we have described above, the lawful condition we rely upon in relation to criminal information is that:

the processing is necessary for the prevention or detection of unlawful acts (where this is necessary for reasons of substantial public interest). We will not obtain your consent for this.

3. Lawful bases specifically applicable to marketing

We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained in a format separately to this policy).

Sharing of your personal information

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

We do not anticipate that we will need to share your personal information with any third party. We will notify should this position change.

How long your personal information will be kept

Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

We envisage that your personal information shall be retained by us for the following:

Name and postal address – 4 years; email address – 4 years; bank details – 3 months; identity documents – 2 months

After the period described above, your information shall be properly deleted or anonymised.

Keeping your information secure

We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:

System user account access is controlled by a unique username and password; All data is stored on secure servers; Payment details are encrypted using SSL.

We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.

Children

Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.

Your rights

Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

(1) fair processing of information and transparency over how we use your use personal information;

(2) access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;

(3) require us to correct any mistakes in your information which we hold;

(4) require the erasure of personal information concerning you in certain situations;

(5) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;

(6) object at any time to processing of personal information concerning you for direct marketing;

(7) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

(8) object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;

(9) object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;

(10) otherwise restrict our processing of your personal information in certain circumstances;

(11) claim compensation for damages caused by our breach of any data protection laws; and/or

(12) in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on your rights under the General Data Protection Regulations.

If you would like to exercise any of these rights please contact VELOTEL DATA PROTECTION OFFICER in the following manner:

Via the contact form on the website; or via email to support@velo.tel

Your Requirements

If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.

Complaints procedure

We hope that we can resolve any query or concern you raise about our use of your information.

The UK General Data Protection Regulation also gives you right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner.

Changes to the privacy policy

This privacy policy was published on 1st July 2022 and last updated on 1st July 2022.

We may change this privacy policy from time to time and will notify you of any changes by:

By a notice on the website header; footer; news section.

Contacting us

The relevant person to contact regarding your personal information is: VELOTEL DATA PROTECTION OFFICER.

Any requests or questions regarding the use of your personal information should be made to the above named person using the following method:

Via the contact form on the website; or via email to support@velo.tel

Sources of further Information

This policy provides key information to you regarding the processed of your information. For certain areas of our information processing, we have further comprehensive details contained in other documentation. This information can be located as follows:

www.velo.tel/legal

www.velo.tel/legal

https://www.transunion.co.uk/crain

https://www.equifax.co.uk/crain

https://www.experian.co.uk/crain

Website Cookie Policy

1. This policy

We use cookies and similar technologies on the Site.

Please read this policy carefully. It contains important information regarding the use of cookies on the Site.

2. How to contact us

In the event that you have any questions regarding this policy or our use of cookies you should contact us as follows:

Via email on support@velo.tel, or via the web chat service on www.velo.tel

3. Cookies and similar technologies

A cookie is a small file/piece of information. Ordinarily cookies comprise of letters and numbers. Cookies are stored on your computer when you access the Site and they can then be sent back to the Site. This process is important to the functionality of the Site as it enables it to remember certain important pieces of information between different pages.

We may also use similar technologies to achieve the same functions which cookies can achieve. The similar technologies we use include:

Scripts, tracking pixels, plugins, local shared objects, and HTML5 local storage

This policy refers to cookies which shall include the similar technologies described above.

4. Personal information

We may obtain personal information about you through our use of cookies. Such personal information will generally include:

IP address, name, postal address, date of birth, email address, place of work, home address, phone number

Any personal information collected via the use of cookies will only be obtained in accordance with our privacy policy documents which are:

Privacy policy and notice located at www.velo.tel/legal

5. Consent for cookies

In most cases we will need your consent in order to use cookies on this website.

We may use cookies without your consent where the cookies are essential for the functioning of our site and in order to provide our services to you. For example, this will apply where:

In order to check out for any purchases made on the Site; in order to ensure that goods remain in your basket once a selection has been made on the Site; to manage and adapt your personalised greeting on the Site

Where we wish to use cookies that require your consent you will be asked whether you consent to the use of cookies in the following manner:

Users shall be required to consent through a checkbox pop up or banner on the homepage that they will need to answer in order to gain full access to the website.

Wherever you have given your consent to the use of cookies, you will be able to opt-out and withdraw your consent by:

A banner will be shown to all users who have consented to cookies being used, which will ask them if they wish to opt-out of the use of such technologies.

6. Third party cookies

We work with third party suppliers who may also access our website for the purpose of setting cookies. These third parties are listed below. By consenting to the use of cookies on our site you will be consenting to the use of these cookies. These cookies may be used to collect the following information:

Details regarding your browsing habits, information regarding your location, information regarding your language preferences.

In order to adjust your cookie preferences in relation to third party cookies, you are able to visit the website addresses for the above third parties.

Details regarding the relevant retention periods for third party cookies can also be found on the website addresses for the above third parties

7. Cookies used on this website

The following cookies/similar technologies are used on this website:

Third party cookies:

(Name of cookie – owner – purpose)

_ga, _gali, _gid – Universal Analytics (Google) – to track website traffic and utilisation; act – Facebook – to build re-marketing lists for use on Facebook;

8. How to turn off cookies

You can set your browser not to accept cookies. However, some of our website features may not function as a result.

This policy is up to date as of: 1st July 2022.

Website Acceptable Use Policy

1. Who we are

This policy is applicable to the following domains:

www.velo.tel; www.vélotel.com

(“the Site”)

The Site is operated by:

VELOTEL LTD

(“We”, “Our”, “Us”)

Our company number is: 14011536.

Our registered office address is at:

71-75 Shelton Street, London, WC2H 9JQ

2. Contacting us

You are able to contact us with any questions or issues in respect of the acceptable use policy via email on: support@velo.tel.

Alternatively you may contact us by telephone using the following number: +44 208 1542342.

Calls will be answered at the following times:

Monday to Friday, 9am to 5pm

3. Accessing and retaining this policy

You are able to print a copy of this policy for future reference by clicking the print button.

4. Purpose of this policy

This policy sets out the standards applicable to you when you are using the Site. This policy should be read together with our terms and conditions of use.

By using the Site, you confirm that you accept the standards set out within this policy.

If you do not agree to these terms then you should not use the Site.

5. Acceptable Use of the Site

The Site should be used for your personal use only.

We permit you to use the Site provided that you comply with this policy and our terms of use.

The Site should ordinarily be used for:

Promote and sell mobile network services provided by VELOTEL LTD

6. Prohibited Use of the Site

Your use of the website is conditional upon you:

(a). not using the Site in any manner which is in breach of domestic or international law or which is not permitted by domestic or international law;

(b). not using the Site in any manner which is considered fraudulent under any applicable laws;

(c). not using the Site in order to encourage or promote unlawful, illegal or fraudulent behaviour;

(d). not using or accessing the Site in any manner which is considered fraudulent under any applicable laws;

(e). not using the Site in any manner which promotes terrorism or contains terrorist content;

(f). not using the Site in any manner which incites hatred or derogatory consent towards another person or in order to carry out any malicious communications;

(g). not using the Site to distribute viruses, malware or any other harmful technologies;

(h). not using the Site to undertake unsolicited advertising or to send spam;

(i). not using the Site in any manner that interferes with its proper operation;

(j). not using the Site in any manner which shall be harmful or has the potential to harm minors;

(k). not using any trademarks or logos from the Site without explicit written consent from us;

(l). not being under the age of 18. Our services are not targeted towards, nor intended for use by, anyone under the age of 18. If you are under the age of 18, you are not permitted to use our services

(m). not creating any link to our Site from another website without our prior written consent. Where permission is given to create such a link this should not be placed on any other site which does not fall within the acceptable use conditions of this policy.

7. Interactive services

The Site provides interactive services, such as:

Forums, and message boards

(Interactive Services)

Any submissions made using our Interactive Services must always meet our content standards as described below.

We are not required to monitor all Interactive Services however may do so on occasions. Where any such monitoring is undertaken, we will notify you of this.

Whilst we will always use our best endeavors to make Interactive Services safe, we make no promise to monitor all the content submitting using any of our Interactive Services and accept no liability for any harm, losses or damage arising out of the use of out Interactive Services.

We shall always have the right to remove, edit or reproduce any content which has been submitted via our Interactive Services.

8. Content standards

These standards are applicable to any content or material which you upload or place upon the Site, including via our Interactive Services.

All content and contributions made by you must:

(a). not be in breach of domestic or international law and must be lawful under domestic or international law;

(b). not encourage or promote any acts of terrorism;

(c). be factually accurate wherever any content is held out to be a matter of fact;

(d). where the content contains an opinion this should be your own genuinely held belief;

(e). be your own original content, or where the content belongs to a third party their consent has been given for you to use the content;

(f). not be threatening, defamatory, discriminatory, offensive, hateful, malicious, deceptive or intimidating towards any other person;

(g). not to be sexually explicit under any circumstance;

(h). ensure that you do not misrepresent your true identity at any time;

(i). finally, users of the Site should be aware:

Content should always be relevant and refer to content associated with Velotel and its services, without infringing on legal rights of the public

9. Breaches to the terms of this policy

Where we consider that there has been a breach to any of the terms of this policy, we may:

The above list is not intended to be exhausted and any appropriate action shall be at our absolute discretion.

10. Disputes

Where you wish to raise any issue in respect of this policy, you should contact us on the details listed above.

The terms of this policy are governed by the laws of England and Wales.

Where you are an individual consumer and are resident in a different jurisdiction within the United Kingdom, you may have the right to instigate proceedings to enforce any consumer issues in your resident jurisdiction.

11. Changes to this policy

We may make changes to this policy from time to time. You should check the relevant terms each time you use the Site.

This policy is up to date as of: 1st July 2022.

Website Terms and Conditions of Use

1. Our Terms

These Terms explain how you may use this website (the Site).

References in these Terms to the Site includes the following websites and all associated subdomains and web pages:

www.velo.tel, www.vélotel.com

You should read these Terms carefully before using the Site.

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

If you have any questions about the Site, please contact us by using the following e-mail address: support@velo.tel. Alternatively you make contact us by telephone using the following number: +44 208 1542342.

Calls will be answered at the following times:

We may record calls for quality and training purposes.

Definitions:

  1. “Content” means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
  2. “Terms” means these terms and conditions of use as updated from time to time;
  3. “Intellectual property rights” means rights such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);
  4. “Unwanted Submission” has the meaning given to it in the section entitled “submitting information to the site”;
  5. “Acceptable use policy” means the policy (www.velo.tel), which governs your permitted use of the Site;
  6. “Cookie policy” means the policy (www.velo.tel), which governs how we use cookies in the Site;
  7. “Online terms and conditions of sale” means the terms and conditions (www.velo.tel/legal), which will apply to you ordering goods, services and/or digital content using the Site;
  8. “Privacy policy” means the policy (www.velo.tel/legal), which governs how we process any personal data collected from you;
  9. “Site” means the following websites and all associated subdomains and web pages:
  10. www.velo.tel, www.vélotel.com;
  11. “We, us or our” means VELOTEL LTD (company registration number 14011536) the registered office of which is at:
  12. 71-75 Shelton Street, London, WC2H 9JQ
  13. References to us in these Terms also includes any group companies which we may have from time to time;
  14. “You or your” means the person accessing or using the Site or its Content.

Your use of the Site means that you must also comply (where applicable) with our:

  1. Online terms and conditions of sale
  2. Acceptable use policy
  3. Privacy policy
  4. Cookie policy

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

2. Using the Site

The Site is for your personal, non-commercial and non-exclusive use only. As long as you comply with these Terms of Use VELOTEL LTD grants you a personal, non-exclusive, non-transferable, and non-commercial limited privilege to enter and use the Site.

You may not use any “page-scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.

You may not attempt to gain unauthorised access to any part or feature of the Site, or any other systems or networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password “mining”, hacking or any other illegitimate means.

You may not scan, probe or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.

You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ours, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks, or any systems or networks connected to the Site.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.

The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

You agree that you are solely responsible for:

  1. all costs and expenses you may incur in relation to your use of the Site; and
  2. keeping your password and any other account details which may be necessary or required confidential.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at support@velo.tel.

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3. Ownership, use and intellectual property rights

This Site and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to lawfully access the Site as intended and authorized by us. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

Trade marks:

Other trade marks and trade names may also be used on this Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.

4. Submitting information to the Site

While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions) to the Site. While we value your feedback, you agree not to submit any Unwanted Submissions.

We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

5. Accuracy of information and availability of the Site

While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot guarantee that it will be. Furthermore, we cannot guarantee that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

We may suspend or terminate operation of the Site at any time as we see fit.

You may have certain legal rights when using the Site (such as if the Online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions of sale.

Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

6. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

7. Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses. This exclusion shall include, but not be limited to:

  1. losses that:
    1. were not foreseeable to you and us when these Terms were formed; or
    2. that were not caused by any breach on our part
  2. business losses; and
  3. losses to non-consumers.

8. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

9. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

10. Disputes

We will try to resolve any disputes or complaints you may have quickly and efficiently.

If you are unhappy with us please contact us as soon as possible.

To formally make a complaint to us please use our complaints handling procedure (www.velo.tel/complaints).

If you and we cannot resolve a dispute using our complaint handling procedure, we will:

  1. let you know that we cannot settle the dispute with you; and
  2. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

Relevant United Kingdom law will apply to these Terms.

These Terms and Conditions of Use are up to date as of: 01/07/2022.