Stuck in the wrong gear? Want to know how long the climb is?
Here are some of our most common FAQs to clear things up.

Still have a question you need answered?

Cyclists can get a great mobile service from a range of networks in the UK, however, Velotel shapes our mobile products and value add services to specifically benefit the needs of the cycling community. In other words, get more cool cycling-related stuff for the same price you would pay the other guys!

Absolutely not. We welcome anyone onto our network who sees value in what we offer and has an affinity for the outdoor and adventure lifestyle.

Velotel is a proud partner of the EE network, which has superb coverage and access speeds across the UK. Velotel customers get identical access to the EE 5G network at no additional charge or throttling.

Velotel offers its plans on a pay monthly basis – meaning you pay for your bundled subscription upfront on a monthly reoccurring basis. After month one your billing cycle will be adjusted to the day your SIM was activated. Any additional out of bundle charges you may have incurred will be billed in arrears in your next monthly bill. This breakdown will reflect on your Velotel invoice, and be visible on the ‘my account’ section of the website

At this time we do not. We are focused on providing excellent value voice, text and data packages.

On the home page of our website, you can put in a postcode and the phone type that you will be using. This map will tell you what network service speed (3G / 4G / 5G) you can expect to receive both indoors and outdoors.

We’ve tried to make the sign-up process as easy as possible.

  1. Choose a plan that suits you on this website.
  2. Sign up for the payment method you are most comfortable with (credit or debit card).
  3. We will post the SIM card in 3-5 days.
  4. You then activate the SIM on this website and input your PAC code (switching code)<./li>
  5. We will not only activate your SIM but also port your existing number across in a matter of hours.

Any issues along the way, then chat/ email/ speak to one of our customer agents who are waiting to help you through the process.

No you do not need to. Velotel makes it easy to port (swap networks) when you go about activating your Velotel.

SIM cards will take 3-5 days to reach your door after completing your order.

If in doubt, please don’t force the SIM installation, rather give us a call and we can talk you through the process. Contact our service team.

We will be launching family discounts shortly, so feel free to add the whole clan to your account, and we will automatically apply the group benefit when it comes into play.

We don’t take your choice to use our network lightly, we really appreciate you being a customer of ours. We offer all our customers who have been with us for 6 months (because a year is just too long) a gift to say thank you for being in our bunch. And yes – you keep getting a Veloversary gift every 6 months so long as you are with us!

We have a number of tools in place to ensure you never get a surprise when it comes to your billing amount:

  • When signing up for your plan, you have the option of setting a maximum spending limit per month, which we will never go beyond.
  • We inform you via text as you start to reach the limit of your data bundles, allowing you the option to slow down use or purchase a top-up bundle.
  • We have voice and text set as unlimited in all our plans, therefore giving you peace of mind so you can talk locally with no fear of hitting any limits.
  • We offer ‘roam like at home’ data use across most of Europe at no extra charge, ensuring you are connected as if back in the UK.
  • High charge services such as international calling and premium rates numbers are deactivated as standard on a customer profile, unless you specifically ask us to unlock, which is an easy process to do and undo.
  • The My Account section of the Velotel website will give you access to recent invoices and a breakdown of your mobile network usage, should you need to understand more about your bill.